FAQ

How do I arrange a return? Contact us with the order number, checkout email and explanation within 30 days of delivery. We accept defective and non-defective returns plus exchanges, covering a change of mind, personal preference or wrong selection. New, unused goods must remain in original condition with original packaging, tags and accessories.

What if the goods arrive damaged? Damage, defects, an incorrect shipment, missing parts or a material description mismatch can be resolved through a request. Include product and packaging photos or video for damaged, faulty, wrong or incomplete deliveries. Do I pay to send a return? Use the free return label supplied inside the package, but obtain authorization before mailing. No restocking fee applies. Exchanges depend on stock, and approved refunds are processed within 10 days via the original payment method.

What is your United States product range? We carry dog cleanup bags, dispensers, wipes for grooming and eye or ear care, coat shampoos, deodorizers and pee pads. Is shipping free? Only checkout establishes any free-shipping entitlement. When should I expect an order? Processing generally takes 1–2 business days and estimated delivery takes 3–5 business days after dispatch; these windows are not guarantees.

What payment options are active? Currently enabled options are Credit/Debit Card. Where can I contact you or find policies? Use the details below for assistance and the footer for the complete policy pages. Are cookies used for measurement? Necessary cookies support service, with optional analytics and ad-performance tools used when enabled and legally permitted.